These Terms of Service ("Terms") constitute a legally binding agreement between you ("Subscriber," "you," or "your") and RetroVault Inc. ("RetroVault," "we," "us," or "our") governing your access to and use of the RetroVault point-of-sale software platform, including all related applications, services, and features (collectively, the "Service").
By creating an account, clicking "I agree," or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.
If you do not agree to these Terms, do not access or use the Service.
RetroVault provides a cloud-based point-of-sale platform designed for specialty retail stores, including video game stores, collectible shops, and related businesses. The Service includes:
Features available to you depend on your selected subscription plan. We reserve the right to modify, add, or remove features at any time with reasonable notice.
To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for:
You may not share your account credentials, create accounts for others without their knowledge, or use the Service to process transactions on behalf of third-party businesses without our written consent.
Free Trial: New subscribers receive a 14-day free trial. Your payment method is required at signup but will not be charged until the trial period ends. You may cancel at any time before the trial ends with no charge.
Subscription Fees: After the trial period, you will be billed the applicable subscription fee on a monthly basis. Current pricing is available at retrovaultpos.com/pricing. We reserve the right to change pricing with 30 days written notice.
Payment: All fees are billed in advance, in USD. Payments are processed by Stripe, Inc. We do not store your credit card information. By providing payment details, you authorize us to charge the applicable fees.
Late Payment: If payment fails, we will notify you and attempt to collect. Accounts with outstanding balances may be suspended after 7 days and terminated after 30 days of non-payment.
Refunds: Subscription fees are non-refundable except as required by applicable law. If you cancel, you will retain access until the end of your current billing period.
Taxes: You are responsible for all taxes applicable to your subscription. Prices shown do not include applicable sales or VAT taxes.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
Pricing data is sourced from third-party services including PriceCharting and other market data providers. This data may be delayed, incomplete, or inaccurate. We make no representation that the prices shown reflect actual market conditions or that you will be able to buy or sell items at the prices indicated.
You are solely responsible for all pricing decisions made in your store. RetroVault is not liable for any losses incurred as a result of relying on market pricing data provided by the Service.
The Service includes tax calculation tools as a convenience feature. These calculations are estimates based on tax rates you configure in your account settings. RetroVault does not guarantee the accuracy of tax calculations and is not responsible for:
You are solely responsible for ensuring your tax obligations are correctly calculated, collected, and remitted. We strongly recommend consulting a qualified tax professional.
Your Data: You retain ownership of all data you input into the Service, including customer information, inventory records, and transaction data ("Your Data"). We do not claim any intellectual property rights over Your Data.
Our Use of Your Data: We process Your Data to provide the Service. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Data Security: We implement industry-standard security measures to protect Your Data. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Export: You may export Your Data at any time using the Export features in your dashboard. Upon termination of your account, we will retain Your Data for 30 days, after which it may be permanently deleted.
Customer Data: You are responsible for obtaining any necessary consents from your customers for the collection and storage of their personal information in the Service.
The Service, including all software, designs, text, graphics, logos, and other content, is owned by RetroVault and protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription term.
You may not copy, modify, distribute, sell, or lease any part of the Service. The RetroVault name, logo, and related marks are trademarks of RetroVault Inc.
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:
We will make reasonable efforts to notify you of planned downtime. We are not liable for any losses resulting from Service unavailability.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RETROVAULT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR:
IN NO EVENT SHALL RETROVAULT'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO RETROVAULT IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT ANY INFORMATION OBTAINED THROUGH THE SERVICE WILL BE ACCURATE OR RELIABLE.
You agree to indemnify, defend, and hold harmless RetroVault and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
By You: You may cancel your subscription at any time through your account settings or by contacting us at [email protected]. Cancellation takes effect at the end of your current billing period.
By Us: We may suspend or terminate your account immediately if you: violate these Terms, fail to pay subscription fees, engage in fraudulent activity, or if required by law. We will provide notice where reasonably possible.
Effect of Termination: Upon termination, your right to use the Service immediately ceases. We will retain Your Data for 30 days to allow for export, after which it may be permanently deleted. Sections of these Terms that by their nature should survive termination will survive.
We may update these Terms from time to time. We will notify you of material changes by email or through a notice in the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms.
If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the effective date.
These Terms are governed by the laws of the United States and the state in which RetroVault is established, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service will first be addressed through good-faith negotiation. Where a dispute cannot be resolved informally, either party may pursue resolution through binding arbitration or a court of competent jurisdiction, and either party may seek injunctive relief where appropriate.
If you have questions about these Terms, please contact us: